Frequently Asked Questions

A virtual assistant is a remote professional who provides administrative, organisational, and business support services from outside your office. Rather than hiring an in-house staff member, you engage a VA on a flexible, as-needed basis, whether that's a few hours a week or ongoing support across multiple areas of your business.

I work three days a week, providing dedicated support during that time. If any leave or changes to my availability come up, I'll always communicate this with you in advance so we can plan around it together.

I don't take calls on your business phone line, my support is provided remotely via email, messaging, and the platforms/systems I have access to. If phone-based support is something you need, we can chat about how that might be arranged separately, but it's outside my standard virtual assistant services.

Yes – this is part of our Service Agreement.