Question 1

What is a Virtual Assistant?

Accepted Answer

A virtual assistant is a remote professional who provides administrative, organisational, and business support services from outside your office. Rather than hiring an in-house staff member, you engage a VA on a flexible, as-needed basis, whether that's a few hours a week or ongoing support across multiple areas of your business.

Question 2

Do you answer our business phone calls?

Accepted Answer

I don't take calls on your business phone line, my support is provided remotely via email, messaging, and the platforms/systems I have access to. If phone-based support is something you need, we can chat about how that might be arranged separately, but it's outside my standard virtual assistant services.

Question 3

Will you sign a confidentiality agreement?

Accepted Answer

Yes – this is part of our Service Agreement.

Question 4

How does invoicing work?

Accepted Answer

I invoice fortnightly for the time spent completing tasks, whether that's a quick 5-minute job or a 2-hour project. You'll only ever be charged for the actual time worked, giving you a flexible, pay-as-you-go arrangement without retainers or minimum hour commitments.

Question 5

How will you access my systems?

Accepted Answer

I'll need a dedicated admin email set up for me, separate from your personal accounts, this keeps things secure and means access can be removed instantly at any time. From there, I'm given access only to the specific platforms needed for the tasks. Once our work together ends, all access is removed straight away from your end.

Question 6

How quickly can you start working with us?

Accepted Answer

This depends on my current workload with other clients, as availability can vary from week to week. Once I understand the type of support you need and how long it's likely to run for, I'm happy to work out a realistic timeframe with you so we're both clear on when I can get started.

Question 7

What are your hours of availability?

Accepted Answer

I work three days a week, providing dedicated support during that time. If any leave or changes to my availability come up, I'll always communicate this with you in advance so we can plan around it together.

Question 8

Where are you located?

Accepted Answer

While I'm based in Western Australia, I understand that many clients and providers operate across other states with different time zones. To manage this, I'm happy to start my day earlier when needed to align with Eastern States business hours, ensuring there's minimal disruption to communication, turnaround times, or service delivery, no matter where you're located.

Question 9

What is your rates?

Accepted Answer

My rate is $55 per hour (including GST). This applies across the services I offer, including administrative support, participant onboarding, document generation, and platform setup.

Question 10

Are you insured / do you hold a current NDIS Worker Screening Check?

Accepted Answer

Yes. I hold a current NDIS Worker Screening Check. I also maintain appropriate insurance to support the services I provide, giving you peace of mind when working with me.

Question 11

Do you offer a free consultation or discovery call?

Accepted Answer

Yes! Your initial consultation is completely free. This gives us a chance to discuss your needs, answer any questions, and work out if we're the right fit, with no obligation until work formally commences after our first contact.

Frequently Asked Questions